Hello. Anybody out there?
Are you the kind of person who replies back immediately or are you the type who views a message and waits until later to respond, if you even remember? With our crazed schedules it can be easy to let things fall through the cracks. This is why follow up skills are so important.
Many of us, quite frankly, are not very good at following up. In fact, According to Harvard Business Review, the biggest complaint that customers have when dealing with any business is poor follow up. 56% complain that they need to re-explain their issue when calling back. 62% percent report having to repeatedly contact the company to get their issues resolved.
As a result of inadequate follow up, 65% are likely to speak badly about the company and 48% of customers go on to tell 10 or more people about their less than satisfactory experience.
As one of the best staffing agencies in Florida, here are some ways to improve your follow up skills. Enjoy!
It is certainly not news that we are part of a culture of demand and instant gratification. Following up is an acknowledgement that the person is on your radar. It is a way of showing that you care about their issue. Try to follow up within a week, as a common courtesy.
Organization is the key to proper follow up, as it is closely tied to time management. Keep your calendar and to-do list updated and make sure all your paperwork regarding the issue is in order. Take accurate notes and document each time you follow up, so you can better gauge your progress.
Check Your Tone
When following up, some people are too aggressive and pushy, where others are too passive or shy. Aim for somewhere in the middle, and you are likely to be more effective. Basically, be respectful. All parties want the issue resolved.
Keep Communication Open
Working together means communicating back and forth therefore follow up and feedback is essential. Communication breakdown can result in failure.
Ultimately, following up is not an innate skill. It is something that can be learned and perfected over time.
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