Does it seem like your employees are constantly complaining? Believe it or not, employee complaints present an ideal opportunity to reverse potentially toxic situations that may be affecting your workplace culture. Proactively addressing employee complaints can help you shape a more fulfilling and vibrant workforce in which every person feels valued and appreciated. Here are some steps you can take to transform employee complaints to compliments, and ultimately, improve morale within your organization:
Take employee feedback seriously.
While it’s much easier to brush off employees’ opinions – especially when they are of a negative tone – it’s in your organization’s best interest to take all employee feedback seriously. Actively listening to what employees have to say about their jobs or your workplace is the first step to making changes that improve poor staffing and retention. Training your managers to listen to their teams and refrain from judgment will give employees a safe space to share their thoughts and opinions without feeling afraid of how their managers will respond.
Provide tangible solutions.
A major part of fully addressing employees’ complaints involves providing tangible solutions that facilitate a better, more productive workplace. For example, if an employee feels mistreated by a coworker, it may be critical that a manager intervenes to resolve an interpersonal conflict. Communicating to employees the exact steps that will be taken to create a better outcome is key for making long-lasting changes and earning the respect from your staff when various challenges arise.
Foster a culture of support.
The type of work environment you create for your staff can often make or break how employee complaints are handled. Fostering a culture that supports employees’ health and well-being will ultimately build a workplace in which every person can have their voice heard. By showing employees that they’re fully supported, they’ll know that any toxic issues they’re experiencing will be addressed promptly and professionally, rather than swept under the rug!
Remember, effectively combatting negative attitudes from employees requires a sustained effort to gather feedback and take the appropriate actions. Implementing the tips above will make it easier to rectify employee complaints and regain the trust and loyalty of your staff.
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Until Next time,
Your Staffing Partner, Darrin Rohr- President, CEO, and Chief Servant
Current owner of HH Staffing and Former Chief HR Officer for several successful Multinational Fortune 500 Companies. Brings a fresh perspective from decades of experience creating Great Workplace Cultures by building high-performance teams while leading and managing people from all different backgrounds. HH Staffing is headquartered in Sarasota, Florida, and is uniquely positioned to serve both local and national clients.